nemo188Privacy Policy
This page describes what data we collect when you use nemo188 and how we protect that information. Our privacy policy explains your rights, our responsibilities, and the practical steps we take to keep your personal details secure across all nemo188 services—slot tournaments, live-dealer tables, sportsbook markets, and esports betting.
We collect personal information from you in order to verify your identity, process your deposits and withdrawals, comply with anti-money-laundering regulations, and investigate fraud or breach of our terms. We do not sell your data, share it with marketing agencies, or use it for any purpose beyond operating nemo188 and meeting legal obligations. Your information is stored on encrypted servers and is accessible only to nemo188 staff who need it to serve your account.
We understand that trust depends on transparency. This policy sets out exactly what we gather, how long we keep it, what third parties may access it, and what rights you have. If you have questions about your data on nemo188, you can contact our support team at any time.
Data Collection on nemo188
When you create a nemo188 account, we collect your email address, phone number, and date of birth. During account verification (triggered by your first deposit), we request a government-issued ID photograph and a selfie holding that ID. We use this information to confirm your identity and comply with Know Your Customer (KYC) regulations required in most jurisdictions.
As you use nemo188, we log additional data: your IP address, device type and operating system, web browser, account login times, and your transaction history (deposits, withdrawals, slot spins, live-dealer bets, sportsbook wagers, esports matches). We also record your interactions with our customer support team if you contact us via email or live chat. This data helps us detect fraud, improve our platform, and troubleshoot technical issues.
We collect payment method details—your e-wallet account identifiers (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) or your bank account information (for mobile banking, local payment, online payment, e-wallet virtual accounts). We do not store full credit card numbers or bank account pins. Payment processing is handled by our payment partners, and we receive only a confirmation token indicating whether each transaction succeeded.
- Essential Data
- Email, phone, date of birth, government ID, selfie—required for account setup and KYC compliance.
- Transaction Data
- Deposits, withdrawals, game activity, wager history—retained for 7 years for regulatory records.
- Behavioural Data
- Login times, IP addresses, device info—used to detect fraud and unauthorized access.
- Communication Data
- Support emails, live chat transcripts—kept for 2 years to resolve disputes and improve service.
How We Use Your Data on nemo188
We use your personal data for these purposes: (1) to verify your identity and prevent fraud; (2) to process your deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank virtual accounts, and to settle your withdrawals back to your original payment method; (3) to operate nemo188 and deliver slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), and esports markets (Mobile Legends, Free Fire, PUBG Mobile); (4) to comply with anti-money-laundering and tax regulations; (5) to investigate disputes, fraud, or breach of our terms; and (6) to communicate with you about your account, transactions, or changes to our service.
We do not use your data for marketing purposes unless you opt in. We do not sell your information to third parties, trade it with data brokers, or share it with unrelated gambling operators. We may disclose your data to government authorities, law enforcement, or regulatory bodies if legally required or if we suspect criminal activity.
Data Retention and Account Closure on nemo188
We retain your personal data as long as your nemo188 account is active. If you close your account, we keep your transaction history for 7 years (required by anti-money-laundering law) but delete your email, phone, ID photographs, and selfie within 30 days. If you request data deletion before closing your account, we will comply unless we are legally obliged to retain the information.
Payment method details (e-wallet and bank account identifiers) are deleted when you remove that payment method from your nemo188 profile. If you initiate a withdrawal to a bank account, we retain the confirmation of that transaction for 7 years but do not store the account number after settlement.
Third-Party Processors and Data Location on nemo188
Our nemo188 platform uses service providers to operate. Payment processors handle online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer settlements. These processors receive your payment method details and transaction amounts but not your full identity information. Game software providers (for Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live dealers, sportsbook, and esports) receive anonymized game-play data (outcomes, settlement times) but not your personal details. Customer support tools may store your support tickets and emails on servers outside your jurisdiction.
Our own servers are located in data centres across Southeast Asia. This means your data may be stored and processed outside Indonesia, the European Union, or your home country. By using nemo188, you consent to cross-border data transfers. We require all processors to sign data-protection agreements and to implement similar security standards to our own.
Your Rights on nemo188
You have the right to request a copy of all data we hold about you. You can ask us to correct any inaccurate information. You can request that we delete your data (subject to legal retention requirements). You can object to specific uses of your data, such as marketing communications. To exercise these rights, contact our support team with a clear request.
You can also change your payment methods, update your email or phone number, or close your account at any time through your nemo188 account settings. Closing your account does not automatically delete your data; you must submit a separate deletion request if you wish your personal information removed (subject to the 7-year legal retention period for transaction records).
Cookies and Tracking on nemo188
We use cookies to remember your login session, store your account preferences, and track basic usage patterns (which games you access, how often you visit). These cookies do not contain personal information; they are session tokens and preference markers. We do not use cookies to build a profile of you for targeted advertising. Third-party analytics tools (such as Google Analytics) may place their own cookies on your device to measure site traffic; you can opt out of these by configuring your browser.
Security Practices on nemo188
We encrypt all data in transit using HTTPS and store sensitive information (ID photos, payment details, transaction records) on encrypted servers. We implement access controls so that only nemo188 staff with a legitimate business need can view your data. We conduct regular security audits and penetration tests to identify vulnerabilities. We do not guarantee absolute immunity from all cyber threats—no online system is perfectly secure—but we maintain industry-standard safeguards and respond immediately to any detected breach.
If we discover that your data has been compromised, we will notify you by email within a reasonable timeframe and describe the scope of the breach and the steps we have taken to secure your account.
Policy Changes and Contact on nemo188
We may update this privacy policy at any time. If we make material changes—such as introducing new data uses or adding third-party processors—we will notify you via email and ask for your consent if required by law. Continued use of nemo188 after changes are published constitutes acceptance of the new policy.
If you have questions or concerns about how we handle your data on nemo188, you can contact our support team via email. We will respond to data-protection inquiries within 14 days. You also have the right to lodge a complaint with the data-protection regulator in your jurisdiction if you believe we have violated your privacy rights.