nemo188Frequently Asked Questions

If you forget your password, visit the login page and click the "Forgot your password?" link below the sign-in form. Enter your registered email address and we will send you a password-reset link within a few minutes. Click the link in your email, choose a new password, and confirm it. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or contact our support team with your username and registered email address.

No. Each person may hold only one account on nemo188. If you open a second account using the same email address, phone number, or identity documents, we will close the additional account and may restrict access to all accounts associated with you. Multiple accounts violate our terms and create problems with account preferences, tournament eligibility, and withdrawal processing. If you need to recover access to an existing account, contact support rather than opening a new one.

nemo188 accepts deposits in IDR through multiple methods. Minimum deposit amounts start from a low threshold to allow flexible entry, while maximum limits vary by payment method and account tier. DANA, e-wallet, mobile banking, and local payment transfers typically support deposits across a wide range, as do online payment and Indonesian bank virtual accounts (e-wallet, mobile banking, local payment, online payment). Check your payment method's own transaction limits—your bank or e-wallet provider may impose additional ceilings. If you need specific information about limits for your account, please contact our support team.

Withdrawal requests typically enter review within a few hours of submission. The time to process depends on your account status, the amount being withdrawn, and whether additional verification is required. Most successful withdrawals return to your original payment method (e-wallet, mobile banking, local payment, online payment, or bank account) within hours after review is complete. If your account requires KYC verification or if the withdrawal amount triggers our standard review process, the timeline may be longer. You will receive an email notification when your withdrawal is approved or if we need more information from you.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus" (exact label depends on your interface version). If you have a valid code, enter it in the designated field before completing your deposit. The code is case-sensitive, so type it exactly as provided. If the code is rejected, verify it matches the promotion's active period and that you meet any eligibility requirements (new member, specific region, etc.). Contact our support team if a code fails after you have checked these details.

We cover domestic and international football tournaments. Domestic markets include Liga 1 (Indonesian league) and Piala Indonesia (national cup). Internationally, we list Champions League, Premier League, and Piala AFF (Southeast Asia regional tournament). Markets also include live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), daily and weekly slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), esports betting on Mobile Legends, Free Fire, and PUBG Mobile, plus badminton and MotoGP for regional and international events. Market availability varies by season and your jurisdiction.

We collect personal information (email, phone, date of birth, government ID, selfie) and financial transaction data (deposits, withdrawals, betting history) to operate your account, verify your identity, prevent fraud, and comply with applicable law. Your data is encrypted and stored securely. We do not sell your personal information to third parties. We may share data with law enforcement or regulatory authorities if required by legal process. For full details on how we collect, store, and use your information, please read our Privacy PolicyIf you have concerns about your data, contact our support team.

You can contact our support team via the email address listed on the FAQ page or by using the live-chat widget on our site (available during operating hours). When you email us, include your nemo188 username, registered email address, and a clear description of your issue. We aim to respond to all inquiries within a reasonable timeframe, though response times may vary depending on volume. For urgent account issues (such as suspected unauthorized access from your account), contact live chat immediately rather than waiting for an email response.